Target Audience

Management Representative, Steering Committee Members, Process Owners, All Employees

Course Overview

This course provides the requisite knowledge and skills to establish, implement, document, maintain and continually improve a quality management system in accordance with the ISO 9001:2015 requirements.

Course Objectives

  • To equip knowledge and skills to establish, implement, document, maintain and continually improve a quality management system in accordance with the ISO 9001:2015 requirements.

Course Contents

  • Introduction to Quality Management Systems
  • History and development of Quality Management Systems
  • Terms and Definitions
  • Plan, Do, Check, Act Model
  • Overview of ISO 9001:2015 Requirements
  • Detailed requirements of ISO 9001:2015

Course Details

Medium: English
Pass Criteria:  Case Study (Group Work) – 70%
Attendance – 100%
Venue: 26A Norris Road,
Singapore 208268
Assumed Skills & Knowledge:  Workplace Literacy and Numeracy (WPLN) Level 4 or Equivalent

Course Duration / Class

Time: Day 1 – 0900 to 1800
Duration:  8 hrs (Inclusive assessment)